At Édesse, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we're here to help.
Eligibility for Refund
To be eligible for a refund, the item must be unused, in its original condition, and include all packaging. If the item has been damaged due to improper use or insufficient packaging, we may issue a partial refund or deny the return altogether. For more detailed information about eligibility and our returns process, please refer to our Shipping & Returns page.
How to Request a Refund
Contact Us: To begin the return process, please reach out to us at Info@edessefragrances.com or fill out the contact form on our website with your order number and the reason for your return.
Return Instructions: After contacting us, we will provide detailed instructions on how to return the product, including a return shipping address.
Processing the Refund: Once we receive the returned product in its original condition, we will process your refund to the original payment method within 5-10 business days.
Refund Timeframe
Once your return is received and processed, we will issue a refund to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear in your account depends on your payment provider.
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