Terms & Conditions
Last Updated: February 2025
Terms & Conditions
Last Updated: February 2025
Welcome to Édesse Fragrances! By accessing our website (www.edessefragrances.com) or purchasing from us, you agree to these Terms & Conditions. Please review them carefully. If you do not accept these terms, you may not use our services.
Édesse Fragrances is a Belgium-based business specializing in artistic, handcrafted scented candles.
By agreeing to these Terms & Conditions, you also agree to our Privacy Policy and Cookie Policy. These policies govern how we handle your personal data and enhance your browsing experience. For candle usage and maintenance, please refer to our Candle Care Guidelines.
We accept the following payment methods:
Customers are responsible for reviewing their orders before submission. If errors occur, contact our customer service promptly.
We reserve the right to cancel or amend orders due to material errors in descriptions, availability, or pricing.
Prices are listed in EUR (€) and include VAT.
Import fees, customs duties, or taxes are the responsibility of the customer.
Customers must inspect packages upon receipt. Report any damages or missing items within 14 days of delivery. Claims made after this period may not be honored.
Under EU law, customers have the right to withdraw from their purchase within 14 days of receiving the product unless exceptions apply (e.g., personalized products).
Products are covered by a two-year warranty for defects, as stipulated by Belgian law. Warranty claims must be made within this period, excluding damage caused by misuse.
Ownership transfers to the customer upon full payment. However, the risk of loss or damage transfers upon delivery to the designated address.
All content on this website, including designs, illustrations, photographs, and text, is the exclusive property of Édesse Fragrances.
Products sold are intended for personal, non-commercial use only. Resale or unauthorized commercial use voids warranties and any associated liabilities.
Édesse Fragrances is not liable for failure to fulfill obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.
These Terms & Conditions are governed by Belgian law. Any disputes shall be resolved exclusively in the competent courts of Belgium.
For inquiries or assistance, contact us:
Or fill out our contact form.
We aim to respond within two business days.
Édesse Fragrances reserves the right to transfer its rights and obligations under these Terms & Conditions to another entity. Customers will be notified of such transfers.