1. Introduction

Welcome to Édesse Fragrances! By accessing our website (www.edessefragrances.com) or purchasing from us, you agree to these Terms & Conditions. Please review them carefully. If you do not accept these terms, you may not use our services.

2. Company Information

Édesse Fragrances is a Belgium-based business specializing in artistic, handcrafted scented candles.

• Business Address: Rue Frans Vervaeck 49, 1083 Brussels, BE
• VAT Number: BE1012.422.355
• Email: Info@edessefragrances.com
• Phone: +32 484 31 91 96

3. Reference to Additional Policies

By agreeing to these Terms & Conditions, you also agree to our Privacy Policy and Cookie Policy. These policies govern how we handle your personal data and enhance your browsing experience. For candle usage and maintenance, please refer to our Candle Care Guidelines.

4. Orders and Payments

Order Confirmation

• Orders are confirmed upon successful payment. You will receive an email confirmation with the details of your order, signifying the creation of a binding agreement.

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• PayPal
• Klarna
• Other secure payment options available during checkout.

Error Correction

Customers are responsible for reviewing their orders before submission. If errors occur, contact our customer service promptly.

Material Errors Disclaimer

We reserve the right to cancel or amend orders due to material errors in descriptions, availability, or pricing.

5. Pricing, Taxes, and Delivery

Pricing

Prices are listed in EUR (€) and include VAT.

Shipping Fees

• Shipping fees are calculated based on BPOST standard rates for Belgium and UPS standard rates for shipments originating from Belgium to other countries, including a warranty.

Delivery Timeframes

• Domestic Delivery: Orders are typically delivered within 2-5 business days within Belgium.
• Other Countries: Delivery times may vary depending on the shipping country and product availability.
• Public Holidays and Delays: Delivery times may vary due to weekends, public holidays, or unforeseen events.

Import Fees

Import fees, customs duties, or taxes are the responsibility of the customer.

Inspection Upon Delivery

Customers must inspect packages upon receipt. Report any damages or missing items within 14 days of delivery. Claims made after this period may not be honored.

6. Returns, Consumer Rights, and Warranty

Consumer Rights

Under EU law, customers have the right to withdraw from their purchase within 14 days of receiving the product unless exceptions apply (e.g., personalized products).

Returns

• Conditions for Refund: Customers are responsible for returning items in their original, undamaged condition. Products must be in resalable condition.
• Exceptions: Personalized, used, or damaged products cannot be returned.
• Packing for return: Fragile items should be securely packaged to avoid damage during return shipping. We recommend using the original packaging for the return. If the item is returned in a damaged condition due to improper packaging, we may issue a partial refund based on the condition of the product.
• Return Costs: Customers are responsible for return shipping costs, unless the product is defective or incorrect upon arrival. The return shipping cost varies by country and will be communicated to you after your return request is approved.

Warranty Information

Products are covered by a two-year warranty for defects, as stipulated by Belgian law. Warranty claims must be made within this period, excluding damage caused by misuse.

7. Ownership and Risk Transfer

Ownership transfers to the customer upon full payment. However, the risk of loss or damage transfers upon delivery to the designated address.

8. Intellectual Property

All content on this website, including designs, illustrations, photographs, and text, is the exclusive property of Édesse Fragrances.

• Protection: Our candle designs and artwork are protected by intellectual property laws.
• Prohibited Use: Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited and may result in legal action.

9. Liability

• Product Use: Édesse Fragrances ensures all products meet safety standards. We are not liable for damages caused by misuse, such as failing to follow candle care guidelines.
• Website Use: We are not responsible for indirect or incidental damages arising from website use.

10. Domestic Use Clause

Products sold are intended for personal, non-commercial use only. Resale or unauthorized commercial use voids warranties and any associated liabilities.

11. Force Majeure

Édesse Fragrances is not liable for failure to fulfill obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by Belgian law. Any disputes shall be resolved exclusively in the competent courts of Belgium.

13. Customer Service

For inquiries or assistance, contact us:

• Email: Info@edessefragrances.com
• Phone: +32 484 31 91 96

Or fill out our contact form.

We aim to respond within two business days.

14. Contract Transfer

Édesse Fragrances reserves the right to transfer its rights and obligations under these Terms & Conditions to another entity. Customers will be notified of such transfers.