General Sales Conditions

Last Updated: November 2024

Welcome to Édesse Fragrances! By making a purchase on our website, you agree to the following terms and conditions. Please read carefully before completing your order.

1. Introduction

These General Sales Conditions govern the sale of products on the Édesse Fragrances website. By accessing or purchasing from our store, you accept these terms. If you disagree with any part, please refrain from using our website.

Édesse Fragrances is a registered business based in Belgium. You can contact us at:

  • Business Address: Rue Frans Vervaeck 49, 1083 Brussels, BE
  • VAT Number: BE1012.422.355
  • Email: Info@edessefragrances.com
  • Phone: +32 484 31 91 96

2. Acceptance of Terms

By placing an order on our website, you confirm that you accept these terms and conditions. We reserve the right to update or change these terms at any time, and such changes will be posted on this page. Please review these terms regularly.

3. Product Information

We strive to provide accurate descriptions of our products. However, all images, descriptions, and specifications are for guidance only and may vary slightly. Prices are indicated in EUR, inclusive of VAT unless otherwise stated.

4. Ordering Process

How to Order: Select the products you wish to purchase and add them to your cart. Once you're ready to proceed, follow the checkout process.

Order Confirmation: After placing your order, you will receive a confirmation email. This confirms that we have received your order but does not imply acceptance of the order. We reserve the right to reject any order.

Availability: Orders are subject to stock availability. If an item is out of stock, we will notify you as soon as possible.

5. Pricing and Payment

Prices: Prices on our website are in EUR and include VAT unless stated otherwise. Shipping costs will be calculated at checkout.

Payment Methods: Major credit cards (Visa, Mastercard, American Express), PayPal and other secure payment options available during checkout.

Price Changes: Prices are subject to change at any time. However, the price you see at checkout is the price you will pay.

6. Shipping and Delivery

Shipping Fees: Shipping costs are calculated at checkout based on your location and chosen delivery method.

Delivery Time: We aim to process and dispatch your order within 5 business days, depending on product availability and shipping method.

Delivery Locations: Currently, we deliver to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. Our goal is to bring the Édesse experience to Europe and beyond.

Delays: While we strive to ensure timely delivery, we are not responsible for delays caused by third-party carriers or unforeseen circumstances.

Read more about Shipping and Delivery.

7. Returns and Refunds

Right of Withdrawal: You have the right to return your order within 14 days from the date of receipt, in accordance with EU consumer protection laws. The product must be in unused condition and in its original packaging.

How to Return: To return an item, contact us at Info@edessefragrances.com, or fill in our contact form. Please ensure that any returned products are carefully packed to avoid damage. For fragile items, we recommend reusing the original packaging. If the product is damaged due to inadequate packaging during return shipping, we may deduct the cost of the damage from the refund.

Return Cost: The cost of return shipping is is the customer’s responsibility unless the product was damaged or incorrect upon arrival.

Refunds: After receiving the returned product, we will process a refund to your original payment method within 5-10 business days. If the product is not in its original condition, we reserve the right to deny a refund.

Non-returnable Items: Certain items such as personalized products may not be eligible for return. Please check the product details before purchase.

Read more about Returns, and Refunds.

8. Customer Responsibilities

By using our website, you agree to:

  • Provide accurate and up-to-date information during the ordering process.
  • Use the website in compliance with all applicable laws and regulations.
  • Not engage in any unlawful activities while using the website.

9. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Édesse Fragrances and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content from this website without our prior consent.

10. Privacy and Data Protection

We respect your privacy. By placing an order, you agree to the collection and use of your data as outlined in our Privacy Policy. All customer information is handled in compliance with GDPR regulations.

11. Limitation of Liability

Product Use: We are not liable for any damages caused by improper use or mishandling of products.

Indirect Damages: Our liability is limited to the total amount of your order. We are not responsible for indirect damages or losses.

Force Majeure: We are not liable for delays or failures in performance caused by circumstances beyond our control, such as natural disasters, strikes, or government regulations.

12. Governing Law and Jurisdiction

These terms are governed by Belgian law. Any disputes will be resolved in the courts of Belgium. If any provision of these terms is found to be invalid, the remaining provisions will still apply.

13. Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes will be communicated on this page, and the revised terms will apply to all orders placed after the update.

14. Contact Information

If you have any questions or concerns regarding our terms and conditions, please contact us at:

  • Email: Info@edessefragrances.com
  • Phone: +32 484 31 91 96

Or fill out our contact form.

We aim to respond within two business days.